Contact & help
Need help?
Can’t get into your account? Having trouble with Premium or payment? Something not working? Tell us what is going on and we’ll help you work it out.
Contact InTune support
daniellehodson1@outlook.co.nz
For account, Premium, payment, technical, privacy or general enquiries, email us at daniellehodson1@outlook.co.nz.
Account
If you’re having trouble signing in, resetting your password or accessing your account, contact us.
Premium and payments
If something looks wrong with your Premium subscription or payment, contact us and include the email address on your InTune account. Do not send payment-card numbers.
Privacy and data
For questions about your personal information, data export or account deletion, contact us. You do not need to email detailed health information unless it is genuinely needed to explain the problem.
Delete your account and data
You can delete your account yourself inside InTune: sign in, open Account & Settings and choose to delete your account. You do not need to use the app to ask, either. Email daniellehodson1@outlook.co.nz from the email address on your account with the subject “Delete my InTune account”, and we will delete it for you.
Deleting your account removes your profile, check-ins, Vent It Out entries, Decision Resets, reports, treatments, toolkit items and other InTune records from the active app, and cancels any active subscription. Saved voice recordings, automatic backups and billing records held by Stripe or other providers may not be removed straight away. The Privacy Policy explains this in detail.
Technical problems
If something isn’t working properly, tell us what happened, what device you’re using and, if possible, include a screenshot.
General questions
If you’re unsure how to use part of InTune, tell us what you are trying to do and where you got stuck.
What to include
- The email address on your InTune account.
- What you were trying to do.
- What happened.
- What device you were using.
- A screenshot, if it would help explain the problem.
Never send your password, payment-card numbers or other sensitive security information by email.
Health information
Questions about your health, symptoms, medication or treatment should be discussed with an appropriately qualified healthcare professional. InTune support cannot provide medical advice.